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Home > Books > Are you being served?

Are you being served?

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What’s the most dreadful (or wonderful) experience you’ve ever had as a customer?
Photographers, artists, poets: show us SERVICE.

I believe that business is more than dollars and cents. A good company delights the customer and serving a customer is a pleasure to them.

I have been put off many a times by service staff who treat you like you have come to steal their goods. As soon as you enter the store they ask you “What do you want”?. They do not like you to touch an item in the store if you have no intention of buying it. I will never buy from such a store.

On the other hand I have been delighted by a rickshaw driver who insisted that I have a cup of tea before he takes me to my destination. At a shop I was given a seat and a service staff was asked to specially assist me in making my purchases. This is the type of service that wins customers, and establishes your brand image.

My best experience with phone service has been with Linksys a Cisco company. They have never kept me waiting when I dial customer service. They have also always resolved my problem even if it has nothing to do with their product (the Linksys router). This experience has been etched in my memory and I will always associate Linksys with exemplary service!

Whatever profession you are in there is always an opportunity to be exemplary in customer service if you treat every other person as your customer.  I have many a times been impressed by care givers and nurses at hospitals who truly put their heart into everything that they do!

There are several qualities that make service outstanding:

1) Serve with a Smile – Look into the eyes of a customer, engage him/her and smile. This is the first and foremost requirement for a service staff.  Putting your heart into everything that you do is the hallmark of great service!
2) Know your product – Read up and thoroughly understand the products that you sell. To the customer you are the focal person who can help him/her make the right choice
3) Listen with patience – Understand the need of the customer.
4) Under promise and over deliver – A good service staff goes the extra mile to delight the customer. Every customer is important and just a word of
mouth about your service can bring in many other customers
5) Dealing with rude customers – Always try to be polite when dealing with rude customers. Try to put your point across and if the situation gets out of control seek help
6) Apologise

(Picture: courtesy – seebtm.com)

Other interesting posts in this category:
1) http://harmonyxxx.wordpress.com/2012/03/27/its-hot-in-mikes-kitchen/
2) http://silverleafjournal.wordpress.com/2013/09/20/minas-coffee/
3) http://jansideas.wordpress.com/2013/09/19/daily-prompt-are-you-being-served/
4) http://mauldinfamily1.wordpress.com/2013/09/19/daily-prompt-are-you-being-served/
5) http://ashortaday.wordpress.com/2013/09/19/how-may-i-help-you-syke/
6
http://suestrifles.wordpress.com/2013/09/20/customer-satisfaction/
7) http://hotelgoddess.wordpress.com/2011/01/24/love-what-you-do/
8
http://dewberrywood.wordpress.com/2013/09/19/daily-prompt-are-you-being-served/
9
http://terry1954.wordpress.com/2013/09/19/daily-prompt-are-you-being-served/
10) http://indexyourlife.me/2013/09/19/a-serving-heart/

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  1. September 20, 2013 at 8:04 am

    Nice post. I can’t imagine a UK taxi driver looking after for thirsty customers!
    Thanks for the link. Sue

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